ICHC welcomes complaints from its Members and encourages anyone using or directly affected by its services to make complaints. Members do not have to use the word complaint for it to be treated as a complaint.

ICHC also accepts complaints from agencies and other organisations / advocates representing complainants (although this will require written evidence that anyone representing a complainant is authorised by the complainant to act on their behalf). Any representative can attend meetings with the complainant if the complainant wishes them to.

Complaints may be received by

Phone: 020 7263 1176                         

Letter: Unit 33, Bickerton House, 25 Bickerton Road, London, N19 5JT

Email: office@ichc.org.uk

Website: Fill out the complaints form below

Through speaking to someone who represents ICHC, or by other means.

You can find a copy of our complaints policy here.

ICHC will aim to meet the following maximum target times for the complaint procedure:​​